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Fair use policy for services of AG

In the contract between us, AG agrees to provide you with services (which means all localization and telecommunications services including voice, SMS and data), and you agree to only use it for 'fair use'.


Fair use

This means use of the service in a way that does not prevent AG from providing the best service to any other customer.

Use that is not considered as normal includes, in particular:

  • Reselling of services by the customer or third parties,
  • use of services for the provision of premium rate/mass communication service (e.g. fax broadcasting, call centres),
  • use of services with special applications (e.g. GSM gateways, call-through solutions, M2M, permanent connections, redirecting and forwarding of connections to premium rate numbers, short numbers or other special numbers),
  • connecting non-compliant applications and devices to the network,
  • distribution of mass advertising or unsolicited advertising ('spamming'), and
  • violations of system or network security, and in particular unauthorised access to data and network systems ('hacking'), unauthorised monitoring of data traffic ('sniffing'), disruption or saturation of services or network systems ('flooding'), and falsifying of control information in network packets ('spoofing').